Legal information
This notice explains how the Civic Emergency Fund processes personal data collected through application, support-request, and contact channels.
Privacy policy
We process only the information needed to review applications, requests for support, and enquiries, and we protect it with appropriate safeguards.
Data controller & contacts
The Civic Emergency Fund and its implementing partners (Trag Foundation and Kosovo Civil Society Foundation) act as joint data controllers for information submitted through this site. You can reach us at info@civicemergencyfund.com.
Data we collect
Contact details, organization or applicant information, application narratives, references, supporting documents, and technical logs necessary for security and delivery of the service.
How we use data
To assess and respond to applications and enquiries, conduct security and due-diligence checks, communicate with you about your request, improve service reliability, and comply with legal obligations.
Legal bases
Processing is based on legitimate interest in administering the Fund, performance of pre-contractual steps at your request, compliance with legal obligations, and your consent where required (for example, optional cookies or forwarding a request).
Sharing
Data is shared only with implementing partners, vetted service providers (such as secure hosting and email delivery), or as required by law. We do not sell personal data.
Retention
Information is retained only for as long as needed to review and administer the request and meet legal or reporting requirements, after which it is securely deleted or anonymized.
Security
We apply access controls, encryption in transit, and restricted access to records. Access is limited to staff and partners who need the information to process your request.
Your rights
You may request access, correction, deletion, restriction, or a copy of your data where applicable, and you can object to processing based on legitimate interest. You also have the right to contact your data protection authority.
Complaints
You may lodge a complaint with the competent data protection authority in your country of residence.
Updates to this policy
This privacy policy may be updated to reflect legal or operational changes. The latest version will always be available on the Fund website, with the date of the last update clearly indicated.
Cookies
We use a minimal set of cookies to keep the site secure and usable. No advertising cookies are used. If we add analytics or non-essential cookies in the future, we will request your consent.
- Essential cookies that keep sessions secure, remember language choice, and enable basic functionality.
- Preference cookies that remember your selections (such as language) to improve usability.
- No advertising cookies are set. Any future analytics cookies will be disclosed and offered with an opt-in choice.
Questions about your data
For any questions or to exercise your rights, contact the Civic Emergency Fund team using the email below.
Email the team: info@civicemergencyfund.com